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  1. Help Center
  2. Payments

Payments

Deposit methods

  • What methods can I use to fund my account?
  • Is there a commission on deposits?

Withdrawal methods

  • What methods can I use to withdraw funds?
  • Is there a transaction fee for withdrawals?

Deposit issues

  • How can I make a deposit?
  • How to make a bank transfer deposit?
  • What step is my deposit on?
  • I made a deposit. What is the delay?
  • I made a deposit but I don't see the amount on my trading account.
  • How can I transfer funds from my wallet to my live account?
See all 10 articles

Withdrawal issues

  • What is the withdrawal procedure?
  • Do I need to provide documents to make a withdrawal?
  • What step is my withdrawal on?
  • I can't withdraw. Can you help me?
  • Why do you request my bank statement? It contains transaction information that I don`t want to share
  • Why was my withdrawal request declined?
See all 10 articles

Wallet

  • Why do I need a wallet?
  • How can I get another currency on my wallet?

Internal transfer

  • How can I transfer money between my wallets?
  • I have transferred money between wallets and it has disappeared from the first company but I don't see it in the other company
  • What is the delay for transactions between companies?

Conversion rate

  • What is the conversion rate for my transactions on your site?
  • Is there a fee for the transfer of funds between trading accounts or between my wallet and account?