Payments

Deposit methods

• What methods can I use to fund my account?
• Is there a commission on deposits?

Withdrawal methods

• What methods can I use to withdraw funds?
• Is there a transaction fee for withdrawals?

Deposit issues

• How can I make a deposit?
• I made a deposit. What is the delay?
• I made a deposit but I don't see the amount on my trading account.
• How can I transfer funds from my wallet to my live account?
• I made a deposit via credit card. The transaction is waiting for approval and you are asking me to send a photo of my credit card. Is this normal?
• Why was my deposit declined?

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Withdrawal issues

• Do I need to provide documents to make a withdrawal?
• Why do you request my bank statement? It contains transaction information that I don`t want to share
• What is the withdrawal procedure?
• I can't withdraw. Can you help me?
• Why was my withdrawal request declined?
• I made a withdrawal via bank transfer but still don't see the funds in my bank account. Has the withdrawal been made?

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Wallet

• Why do I need a wallet?
• How can I get another currency on my wallet?

Internal transfer

• How can I transfer money between my wallets?
• I have transferred money between wallets and it has disappeared from the first company but I don't see it in the other company
• What is the delay for transactions between companies?

Conversion rate

• What is the conversion rate for my transactions on your site?
• Is there a fee for the transfer of funds between trading accounts or between my wallet and account?