It's likely that the cardholder's name doesn't fully match the name in the Trader's Room (reasons for this could include a mistyped name spelling or that a third-party credit card has been used).
In order to proceed with this transaction and for verification purposes, please could you provide a picture of the front of the card clearly showing the cardholder's full name. We work hard to ensure that our client's personal data is safe and secured stored. As part of this, we are neither able to accept nor process payments from or to third-party accounts.
Please note that we not accept nor process Payments directed to or originating from accounts belonging to someone other (third person) than the client.